Terms of Service

Last Updated: April 8, 2024

1. Your Relationship With Us
2. Accepting these Terms
3. Changes to these Terms
4. Your Account with Us
5. Your Access to and Use of Our Services
6. Plugin publication and use
7. Payments
8. Coze Tokens
9. We Own the Services
10. Your Content
11. Your Bots
12. Your obligations to End Users
13. Third Party Services
14. Intellectual Property
15. Feedback
16. Indemnity
17. Exclusion of Warranties
18. Limitation of Liability
19. Termination
20. Other Terms

Your Relationship With Us
Welcome to Coze (the “Platform”)! You may use Coze to build bot or software. Coze is provided by SPRING (SG) PTE. LTD. or one of its affiliates (“SPRING (SG) PTE. LTD.”, “we” “us”, “our”). For purposes of these Terms, “you” and “your” means you as the user of the Services.
Terms of Service (these “Terms”) govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Platform and our related websites, applications, products, services, software, tools, setting techniques, content and documentation (collectively, the “Services”).
We may publish operating rules, policies, guidelines and procedures from time to time, which are incorporated herein by reference. We make no warranty that the Services, in full or in part, are available or will continue to be available in any jurisdiction. The functions or features of the Services may also vary in different jurisdictions.
These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.

Accepting these Terms
By accessing or using our Services, you confirm that you can enter into a binding contract with SPRING (SG) PTE. LTD., and that you accept these Terms and agree to comply with them. Your access to and use of the Services is also subject to our Privacy Policy, Cookies Policy, and Data Protection Addendum, the terms of which can be found directly on the Platform. By using the Services, you also agree to be bound by our Privacy Policy, Cookies Policy, and Data Protection Addendum. If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also hereby agree to the supplemental terms applicable to users in each jurisdiction as outlined below, and in the event of a conflict between the provisions of the "Supplemental Terms – Jurisdiction-Specific" that are relevant to your jurisdiction from which you access or use the Services, and the rest of these Terms, the relevant jurisdiction’s Supplemental Terms will supersede and control with respect to the relevant jurisdiction. If you do not agree to these Terms, you must not access or use the Services.
If you are accessing or using the Services on behalf of a business or entity, then (a) “you” and “your” include you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the business or entity to these Terms, and that you agree to these Terms on the entity’s behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity, including without limitation any employees, agents or contractors. You accept these Terms by accessing or using the Services. You understand and agree that we will treat your access or use of the Services as acceptance of these Terms.

Changes to these Terms
We reserve the right, in our sole discretion, to modify these Terms of Service at any time. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on our Platform. However, you should look at these Terms regularly to check for such changes. We will also update the “Last Updated” date at the top of these Terms, which reflects the effective date of such Terms. Your continued access or use of the Services after the effective date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.

Your Account with Us
To access or use some of the Services, you may need to create an account with us and log in to your account. When you create your account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us in connection with your account and keep such information up to date and complete.
It is important that you keep your account verification code confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at: legal@coze.com. You agree that you are solely responsible (to us and to others) for the activities that occur under your account.
We reserve the rights to disable your user account, remove your Bots, and/or block the distribution or publication of your Bots on third party platforms at any time, if you have failed to comply with any of the provisions of these Terms, or if activities occur under your account, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations.
If you no longer want to use the Services, and would like to have your account deleted, contact us at: legal@coze.com, we will provide you with further assistance and guide you through the process, or you may delete your account on the setting page of our Platform. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information in connection with your account.

Your Access to and Use of the Services
Artificial intelligence and machine learning are dynamic and continuously advancing. By agreeing to these terms, you recognize the inherent limitations of AI-generated output and accept responsibility for its application and interpretation within your context. Our commitment is to incessantly refine our Services, enhancing their precision, dependability, safety, and overall value. However, due to the inherent probabilistic nature of machine learning algorithms, our Services might occasionally generate outputs that do not precisely depict actual individuals, locations, or factual data. By utilizing our Services, you acknowledge and agree to the following:

• Variable Accuracy of Output: The output derived from our Services may not always be accurate. It is crucial not to use this output as the only basis for decision-making or as a replacement for specialized advice. The output should not be solely relied upon for critical factual information.
• Responsibility to Assess Output: You bear the responsibility to assess the accuracy and suitability of the output for your specific needs. This includes conducting a human review, where necessary, prior to the application or dissemination of the output from our Services.
• Prohibited Use of Output: You are prohibited from using any output related to an individual for purposes that could significantly affect that person. This includes, but is not limited to, decisions related to credit, education, employment, housing, insurance, legal matters, medical decisions, or other substantial determinations.
• Nature of Output: Our Services may occasionally produce output that is incomplete, incorrect, or potentially offensive, which should not be interpreted as reflective of our views or positions. Additionally, any reference to third-party products or services within the output does not imply endorsement or affiliation with us.

Your bot usage and, API and any Plugin Responses (as defined below in Section 6) must adhere to the following:
(i) not create or contribute to security risks for our users, us, or external parties;
(ii) avoid engaging with our users in deceitful, inaccurate, misleading, or harassing ways (including but not limited to passing off or representing bot-generated answers as human-generated, plagiarism or academic dishonesty, disinformation, scams, phishing, hide or attempt to hide your identity);
(iii) exclude illegal, slanderous, pornographic, harmful, infringing, or otherwise offensive content;
(iv) be free from malware, viruses, spyware, or any harmful software or code;
(v) not disrupt, harm, or access any software, technology, or services belonging to us or third parties without authorization;
(vi) not use Plugin Requests to develop models in direct competition with Coze or other products and services from us and our affiliates;
(vii) refrain from transmitting personal data of children under 13 or below the age-appropriate digital consent age;
(viii) not use any Output for purposes in regulated industries, including legal, health, and medical sectors, where such use could lead to misinterpretation or misapplication of information in critical contexts,
(ix) not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them, and
(x) not use the Services to generate photo-realistic or anime style pictures depicting a person that appears to be under 18 years old. You shall not and shall not permit or assist anyone to:

• use the Services or your Bots (as defined below) for the purpose of engaging or assisting in illegal or high-risk activities, such as:
  
• military and warfare;
• development of weapons, explosives, or dangerous materials;
• management or operation of critical infrastructure (e.g., transportation, energy);
• creation or distribution of controlled substances or services;
• solicitation or distribution of information in connection with self-harm;
• activities with high risk of economic harm (e.g., gambling, automated determinations of eligibility for credit, employment or educational institutions);
• political purposes (e.g., building conversational or interactive chatbots for political campaigning or advocacy or lobbying purposes); or
• Analyze individuals or groups of natural persons for unlawful or discriminatory purposes;

• use the Services or your Bots to send any form of unauthorized or unsolicited messages including advertising, promotional materials or spams;
• use the Services or your Bots to generate, express or promote content that:
  
• is hateful, defamatory, offensive, abusive, disruptive, tortious or vulgar;
• is deliberately designed to provoke or antagonize another or is bullying or trolling another;
• may harass, intimidate, threaten, harm, hurt, scare, distress, embarrass or upset another;
• is discriminatory such as discriminating against another based on race, gender, sexuality, religion, nationality, disability or age;
• facilitates, promotes, incites or glorifies violence or terrorist/extremism content;
• exploits, harms, or attempts to exploit or harm minors or exposes minors to such content; or
• would constitute, encourage or provide instructions for a criminal offense;
  
• use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services;
• use the Services or third party LLMs or other third party services offered through the Services in an automated fashion (e.g., which results in exceeding any limit on rates (to the applicable extent), as we may provide from time to time), or take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;
• make available Your Content (as defined below) which contains viruses, trojans, worms, logic bombs or other materials that are malicious or harmful or use your Bots to generate such malicious or harmful materials;
• use the Services or your Bots in any manner that may infringe on, misappropriate or violate any rights of any person or entity, including in any manner that may infringe on any copyright, trademark, patent, or other intellectual property or other legal rights (including the right of publicity or proprietary) of any third party (e.g., use of any input that you are not properly licensed or otherwise qualified to provide);
• use the Services or your Bots in any manner that may infringe on the privacy of any third party, such as unlawfully collecting or disclosing personal identifiable information or educational, financial, or other protected records, such as addresses, phone numbers, email addresses, number and feature in the personal identity document (e.g., National Insurance numbers, passport numbers) or credit card numbers;
• use the Services or your Bots in any manner that would disclose confidential information that you do not have the consent to disclose;
• use the Services or your Bots to process or use sensitive data;
• use the Services or your Bots to engage in professional activities, offer professional advice, including without limitation:
  
• engaging in unauthorized practice of law;
• offering tailored legal, financial, medical/health advice without being reviewed by a qualified person; or
• making high-risk government decisions (e.g., law enforcement);

• reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying technologies, algorithms, models of the Services or the third party LLMs or other third party services;
• rent, lease, distribute, license, transfer or sell, the Services or any part thereof;
• gain or attempt to gain unauthorized access to the Services, interfere with or attempt to interfere with the proper working of the Services, or bypass any measures we may use to prevent or restrict access to the Services, or disrupt or damage any part of the Services, by hacking, password "mining", or any other illegitimate means;
• probe, scan, or test the vulnerability of the Services, or any system or network connected to the Services;
• interfere with or attempt to interfere with, damage or disrupt any network, server, computer, or database connected to the Services, or violate any terms, policies or procedures thereof;
• impersonate or attempt to impersonate us, another user or any other person (living or dead) or entity, including using another’s account without authorization;
• remove copyright or other proprietary notations; or
• use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any manual process to access, acquire, copy, or monitor any portion of the Services or obtain or attempt to obtain any materials, documents or information not purposely made available through the Services through any means.

In addition to the above, your access to and use of the Services (including without limitation your distribution, operation and use of your Bots) must, at all times, be compliant with all applicable laws. If you breach these Terms or violate any applicable laws, we may suspend or terminate your account or access to the Services and/or suspend or terminate connection or support for your Bots immediately to the extent permitted by law and without any liabilities.

Plugin publication and use.
"Plugins" permit the Services to communicate with APIs (including third party APIs) and receive information (a "Plugin Response") from those APIs. To the extent you make a Plugin or Bot available to the Services, you agree to abide by these Terms.
Plugin Reviews. Although we are not required to oversee Plugins or their content, we reserve the right to: (i) inspect or test your Plugin for quality assurance and adherence to these Terms; and (ii) eliminate or decline to show any content breaching these Terms. We hold the discretion to exclude any Plugin from our Services or remove it at any time, for any reason. You must ensure that all information provided to us is accurate and current.
API Requests. When the Services interact with your API, they will transmit a Plugin Request containing user information. If you publish a plugin, you must upload an adequate data processing agreement which shall be in accordance with applicable laws and is entered solely between the you and the bot developer. In the absence of such an agreement, Plugin Requests may be handled only as follows: (i) in compliance with all relevant laws; and (ii) solely to the extent necessary for responding to or executing the instructions in the Plugin Request or adhering to applicable law. We are not responsible for any content or information from users, Bots, or Plugins that is sent to your API.

Payments
Some Service components are paid features. The cost and availability of the Services may change at any time and without notice, at our sole discretion. The cost of the Services may also vary across jurisdictions and depending on how you access the Services. Unless stated otherwise, the costs shown on the Platform exclude taxes and fees that may apply to your purchase. The amount of any applicable taxes or fees will be added to the purchase price and displayed during check-out, prior to your confirmation of the purchase order. You are solely responsible for paying any applicable taxes and fees. For automatic Coze Token replenishment, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel.
You must purchase the Services using one of the Platform’s supported payment methods, which we reserve the right to change at any time, at our sole discretion, and which may vary depending on your jurisdiction and whether you access the Services using an app or the web. We rely on third-party payment service providers in order to effectuate payments. You agree to abide by any relevant Terms of Service and any other legal agreement governing your payments processing via those providers.
By providing us with a payment method, you:

• represent that you are authorized to use that payment method and that all information you provide in connection with the purchase order is accurate;
• authorize us to share information relating to you, your purchase order, and your payment method with third-party payment service providers in order to effectuate the payment; and
• authorize us (including through third-party payment service payment providers) to charge you for the purchased Services using your payment method.

If for any reason, a payment cannot be processed using your provided payment method or is reversed for any reason, we may decline to provide or prevent your continued access to, as applicable, the Services underlying that purchase order. Because Services are made available to you immediately upon payment, you will not be entitled to a refund for amounts for the Services and you agree to waive any right to such refund, in each case, to the extent permissible under applicable laws. Refunds for purchases of Coze Tokens are granted solely at our discretion. We reserve the right to evaluate each refund request individually, considering the circumstances of the purchase and the user's adherence to our Terms of Use. To request a refund, please contact our support team with your purchase details. Please note that not all requests for refunds will be approved, and decisions made by our team are final.
We reserve the right to modify these payment terms, including service costs, at our sole discretion, as permitted by applicable law.

Coze Tokens
This section governs your purchase, acquisition, or use of any tokens that can be redeemed for our Services (“Coze Tokens”). We may offer the option to prepay for specific Services by buying tokens ("Prepaid Coze Tokens”). Service Tokens might also be provided at no cost as part of a promotional campaign (“Promotional Tokens”). These Promotional Tokens will not be applied to any taxes related to sales, use, gross receipts, or similar transactions that may be applicable to you. Without limiting the applicability of other provisions within these Terms, purchases of Coze Tokens, and of Services using Coze Tokens, are subject to the payment terms contained in Section 7.
Coze Tokens cannot be used on any third-party websites or apps or to purchase any goods or services from third parties. We reserve the right to limit and change the Services that may be purchased using Coze Tokens at any time, at our sole discretion. Coze Tokens are not legal tender or currency; cannot be redeemed, refunded, or exchanged for any monetary value, credit, gift cards, or cash; do not have a cash equivalent; are not a substitute for regular currency; and do not grant you any property rights. Coze Tokens are non-transferable and can only be used for the designated Service. All sales of Services, including prepaid Services, are final. Coze Tokens (including Promotional Coze Tokens) expire one year from the date of purchase or issuance if unused, unless stated otherwise at the time of purchase. Promotional Coze Tokens may be subject to additional terms and conditions that will be provided to you when the offer is extended
We may limit the total amount of Coze Tokens that you may have at any given time, and we may, at our discretion for any reason, restrict your ability to purchase or otherwise receive Coze Tokens. If we determine that you fraudulently obtained or used Coze Tokens or otherwise obtained or used Coze Tokens in violation of these Terms or any applicable law, you agree that we may revoke and void those Coze Tokens. If we believe that you may have obtained or used the Services or Coze Tokens in violation of our Terms or any applicable law, you also agree that we may restrict your ability to access and use any Coze Tokens associated with your account, pending the completion of any associated investigation by us or law enforcement and/or as required by applicable law. Without limiting the foregoing, Coze Tokens may not be assigned, bartered, sold, traded, gifted, or transferred to anyone else under any circumstances, including disability, divorce, or death. Any such attempts may lead to the cancellation of the Coze Tokens and/or your access to the Services without a refund, and/or immediate suspension or termination of your account.
You can view your current Coze Tokens balance in your Coze account. It is your responsibility to ensure that the correct amount of Coze Tokens has been added to or deducted from your balance. Your Coze Tokens balance is not a bank account, digital wallet, stored value account, or any other payment instrument. Any attempted transfer, sale, gift, or trade of Coze Tokens is not recognized or allowed by us. Any such attempts may lead to the cancellation of the Coze Tokens and/or your access to the Services without a refund, and/or immediate suspension or termination of your account.

You can enable the automatic recharge ("Auto Recharge") feature by ticking the appropriate box. If enabled, then each time your Coze Tokens balance falls below the threshold set by you, your Coze Tokens account will automatically be recharged with the number of Coze Tokens set by you on the Auto Recharge page and by your chosen payment method. If you change your payment method or payment details after you have enabled Auto Recharge, we will proceed with the Auto Recharge based on the updated payment method or payment details. You can disable Auto-Recharge at any time by ticking the same box that you ticked for enabling Auto Recharge.

We reserve the right to suspend or terminate your access to the Services in line with the Agreement, including suspending or terminating your Coze Token balance, in accordance with applicable law. We may alter these terms at any time by posting an updated version on our website or by sending an email to the email address linked to your account. The revised terms become effective immediately upon posting, or as indicated in the email if we notify you that way. By acquiring or using any Coze Tokens after the modification of these Terms, you agree to adhere to the updated terms.

We Own the Services
The Services are owned by us. We and our licensors own and reserve all right, title and interest in and to the Services.
Subject to your compliance with these Terms, we grant to you a non-exclusive, limited, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal and non-commercial use. You acknowledge and agree that we may terminate the license granted to you at any time for breach of these Terms or for any other reason upon a written notice to you, unless otherwise prohibited or restricted under applicable laws.

Your Content
Any content that you upload, import, submit, post, display, or otherwise make available (collectively referred to as "make available" hereafter in this Section) on or through the Services, is referred to as "Your Content".
Your Content includes but is not limited to prompts, text, URL, codes, or other information, data, datasets, content, documentation or materials you make available on or through the Services. Between you and us, you own Your Content, subject to the license granted to us hereunder.
You may now or in the future be allowed to post or publish Your Content on or upload Your Content to the Services, including but not limited to the Bots you create. We are not obligated to store, maintain, or provide you with a copy of Your Content. You acknowledge that Your Content may be lost or unrecoverable through your use of the Services. You are solely responsible for any of Your Content.
We may use Your Content (including plugin data) to provide, maintain, operate, develop or improve our products and services. By using Coze or publishing a plugin, you hereby grant to us, our affiliates and our third party partners (“SPRING (SG) PTE. LTD. Parties”) and our developers and end users (where applicable) an unconditional, irrevocable, non-exclusive, royalty-free, sublicensable, transferable, perpetual and worldwide license, to reproduce, use, modify Your Content, Bots, and Plugins in connection with the provision of the Services or SPRING (SG) PTE. LTD. Parties’ respective operation of their businesses, to the extent permitted by applicable laws. For the avoidance of doubt, the rights are granted on a “royalty-free” basis meaning that you are granting to SPRING (SG) PTE. LTD. Parties and our developers and end users the right without incurring any obligation to pay royalties, fees or other payments to you or to any third party, to the extent permitted by applicable laws.
You represent and warrant that any names, slogans, trademarks, logos and other designations you use in association with your plugin or Bot (“Plugin Trademarks”) are owned by or duly licensed to you. You hereby grant us a non-exclusive, royalty-free, perpetual, transferable, sub-licensable, worldwide license to use, modify, reproduce, display, and distribute your Plugin Trademarks on the Services for the purposes of operating and providing the Services to you and other users.
You represent and warrant that you own or have necessary license, authorization or clearance to make available Your Content to the Services, and to grant to SPRING (SG) PTE. LTD. Parties the right in accordance with these Terms. You are solely responsible for ensuring that Your Content is non-infringing and complies with applicable laws as well as these Terms. You shall indemnify, defend and hold harmless SPRING (SG) PTE. LTD. Parties against any claims arising from or in connection with Your Content.
By making available Your Content to the Services, you waive any and all rights of privacy, publicity, moral rights or any other rights of a similar nature in connection with Your Content, or any portion thereof, and you agree not to assert, support, maintain or permit any action based on any such right that you may have in or with respect to Your Content or through the Services, to the extent permitted by the applicable laws. You shall not make available confidential information to the Services. You expressly acknowledge and agree that we do not have any confidential obligations towards any of Your Content. We may disclose Your Content for complying with applicable laws, enforcing these Terms, preventing fraud, fixing security or technical issues or in other circumstances we deem necessary as per the applicable laws.
If Your Content contains personal data, you are responsible and accountable for such data. You confirm that you are either the owner of this data or that you have the necessary rights and permissions to use such data, and you represent to us that you are processing such data in accordance with applicable laws.

Your Bots
You own the bots and other software (collectively referred to as your "Bots") you develop by using the Services, provided that the Services and all right, title and interest of the Services still belong to us. Nothing under these Terms transfer or assign to you any intellectual property right or other proprietary rights in and to the Services or any third party services or third party property.
You may distribute or publish your Bots on third party platforms, provided that your use of your Bots shall comply with these Terms, the terms and conditions of third party platforms and all applicable laws (including without limitation all transparency and other requirements applicable to generative AI products or otherwise applicable to your Bots).

Your Obligations to End Users
We offer the Services to you. Any person who accesses or uses your bots is considered your "end user". We have no direct relationship with your end users. We are not responsible for how you handle your end users data.
You are solely responsible for notifying and obtaining consents from your end users in connection with any use of the Services and your operation of your Bots. Before collecting or using any end user information, you must provide clear notice and obtain necessary consents. Your notice and consent must be in compliance with applicable laws. You shall have a privacy policy or notice which is clearly displayed to all end users, and accurately describes the information you collect and how you use and share it with Coze and third parties, and complies with applicable laws.
You must ensure that your bots are appropriate for the age of your end users; if the end user's age is unclear, your bots must be appropriate for all ages.
Your bots should not be intended for children under 13 years old.
You are solely responsible for safeguarding your end users data in connection with your use of the Services. If there is a breach or leak of your end user data, you must promptly notify us with details on the cause, remediation steps, and preventive measures.
You must respond to end users who wish to exercise their privacy rights under applicable law regarding the information collected through your use of the Services. We are not a data controller for such information.
You must comply with data protection laws and other applicable laws. You must ask your end user to comply with applicable laws. You are solely responsible for any personal injury or property damage resulting from your use of the Services.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS SPRING (SG) PTE. LTD. PARTIES AGAINST ANY CLAIMS ARISING FROM OR IN CONNECTION WITH YOUR (1) PLUGIN DEVELOPMENT, DEPLOYMENT, OR USE, AND (2) ANY END USERS’ USE AND OPERATION OF YOUR BOTS. YOU WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS SPRING (SG) PTE. LTD, OUR AFFILIATES, AND OUR PERSONNEL, FROM AND AGAINST ANY THIRD-PARTY CLAIMS, LOSSES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES) ARISING FROM OR RELATING TO YOUR PLUGIN, INCLUDING PLUGIN RESPONSES, YOUR WEBSITE OR APPLICATION THAT IS CONNECTED TO THE PLUGIN, AND YOUR VIOLATION OF THESE TERMS OR APPLICABLE LAW.

Third Party Services
The Services may include third party services, including without limitation third party large language models ("LLM"), third party plugins, and third party APIs. You acknowledge and agree that third party services are provided to you by applicable third party service providers. You are subject to and shall comply with additional terms and conditions (e.g., user terms, acceptable use policies, content policies) published or otherwise made available by the applicable third parties. To the fullest extent permitted by laws, any dispute you have with any third party arising out of your use of the Services is directly between you and such third party, and you irrevocably release SPRING (SG) PTE. LTD. Parties from any and all claims, demands, fines, indemnifications and damages (actual and consequential) of every kind and nature, known and unknown, arising out of, or in any way connected with, such dispute.
Notwithstanding the generality of the foregoing, as mentioned, the Services may be powered by third parties LLM. To enable you to use the Services, Your Content will be shared with third parties (e.g., enabling a third party LLM to generate output for your Bots). You represent and warrant that you have taken all necessary steps, including providing any required notice and obtaining all required consents, for the relevant data sharing in compliance with applicable laws.
Coze does not generate output for your Bots and is not responsible for the output generated or other content made available by third party LLMs or other third party services which may directly or indirectly power your Bots. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any output or other content or services provided by or through such third party LLMs.
You acknowledge and agree that your use of the third party LLMs, third party plugins, third party APIs will be subject to additional and separate terms. Your end users' data will be processed according to the terms of these third parties' terms, and not according to the Coze Data Processing Agreement. In the event of any conflict between third parties' terms and the Coze Data Processing Agreement, the third parties' terms shall prevail.
You acknowledge and agree that your use of the third party LLMs, third party plugins, third party APIs will be subject to conditions applicable for such third parties (e.g., a third party LLM may refuse to generate output for you if your input is illegal or contains improper content).

Intellectual Property Infringement
We respect intellectual property rights and ask you to do the same. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes or is alleged to infringe any copyrights or other intellectual property rights, or publicity rights, to remove or block infringing content or bot or take other actions against infringers as we deem appropriate.
If you find inappropriate response, output or bot that violates applicable laws, or if you believe that your intellectual property rights have been infringed, please contact us at: [legal@coze.com]
Written claims alleging copyright infringement must include the following information:

• a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• a description of the copyrighted work that has been infringed, and state the rights secured over the same;
• a description of the infringing material and where the same is located on the site;
• address, telephone number, and e-mail address of the copyright owner or its agent;
• a statement by you that you have certain knowledge that the disputed use is not authorized by the copyright owner, its agent, or the laws; and
• a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
  
  

Feedback
While our own staff is continually working to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, and suggestions we receive from the users. If you choose to contribute by sending us or our employees any ideas for products, services, features, modifications, enhancements, response, refinements, technologies, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively, the “Feedback”), then regardless of what your accompanying communication may say, the following terms will apply, so that future misunderstandings can be avoided. Accordingly, by sending Feedback to us, you agree that:

• we have no obligation to review, consider, or implement your Feedback, or to return to you all or any part of any Feedback for any reason;
• Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send any part thereof confidential or to refrain from using or disclosing it in any way; and
• You irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified, to the extent permitted by the applicable laws.
  
  

Indemnity
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS AND THIRD PARTY PARTNERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ADVISORS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES, DAMAGES, COSTS, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS’ FEES AND EXPENSES, ARISING OUT OF A BREACH BY YOU OR ANY USER OF YOUR ACCOUNT OF THESE TERMS OR THE TERMS AND CONDITIONS OF THE THIRD PARTY LLMS, YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS OR THIRD PARTY RIGHTS, YOUR FRAUD OR OTHER ILLEGAL ACTS, OR YOUR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE, TO THE EXTENT PERMITEED BY THE APPLICABLE LAW.
Exclusion of Warranties
NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.
THE SERVICES AND PLUGIN FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, RELATING THERETO. THIS INCLUDES BUT IS NOT LIMITED TO DISCLAIMERS OF WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AS WELL AS ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE MAKE NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, OR THAT CONTENT OR INFORMATION WILL REMAIN SECURE, UNALTERED, OR NOT BE LOST. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU THAT:
• YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS;
• ANY OUTPUT OR OTHER INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE, UP-TO-DATE, RELIABLE, NON-INFRINGING OR SECURE; OR
• DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICES WILL BE CORRECTED.
WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR PLATFORM OR SERVICES FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE AND WITHOUT LIABILITY.

Limitation of Liability
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAWS. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
SUBJECT TO THE PARAGRAPH ABOVE, WE SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY LOSS OF PROFIT OR BUSINESS (WHETHER INCURRED DIRECTLY OR INDIRECTLY);
(B)ANY LOSS OF GOODWILL OR BUSINESS REPUTATION;
(C)ANY LOSS OF OPPORTUNITY;
(D)ANY LOSS OF DATA SUFFERED BY YOU;
(E)ANY INDIRECT OR CONSEQUENTIAL LOSSES WHICH MAY BE INCURRED BY YOU; OR
(F)ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF:
(Ⅰ)ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES OR CONTENT WITHIN THE SERVICES);
(Ⅱ)THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(Ⅲ)YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
(Ⅳ)YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.
THESE LIMITATIONS ON OUR LIABILITY TO YOU SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES.
YOU ARE RESPONSIBLE FOR ANY MOBILE OR NETWORK CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICES, INCLUDING DATA CHARGES. IF YOU’RE UNSURE WHAT THOSE CHARGES MAY BE, YOU SHOULD ASK YOUR MOBILE OR NETWORK SERVICE PROVIDER BEFORE USING THE SERVICES.

Termination
These Terms will remain effective unless terminated.
You may terminate your use of the Services at any time. We may terminate the provision of the Services or these Terms at any time with or without notice to you. If we terminate your account or you delete your account, these Terms between you and us will automatically terminate.
The right and license you grant to SPRING (SG) PTE. LTD. Parties or other parties under these Terms, and any sections of these Terms which, by their nature, should survive the termination of these Terms, shall survive the termination of these Terms.

Other Terms
a. Applicable Law and Jurisdiction. Subject to the "Supplemental Terms – Jurisdiction Specific", these Terms, their subject matter and their formation, are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators. The language of the arbitration shall be English. b. Class Action Waiver. Both you and SPRING (SG) PTE. LTD. agree, to the maximum extent permitted by law, that any claims against each other must be brought on an individual basis and not as part of a class, consolidated, or representative proceeding.
c. Open Source. The Services may contain certain open source software. Each open source software is subject to its own applicable license terms, which can be found at Open Source Notice.
d. Entire Agreement. These Terms (including "the Supplemental Terms – Jurisdiction-Specific" below and other agreements, terms, policies, guidelines and documents incorporated herein by reference) constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications or understandings between you and us on that subject. These Terms will be binding upon and will inure to the benefits of our and your successors, heirs and permitted assigns, respectively. e. Assignment. Each party may not assign or transfer these Terms, except that we may assign or transfer these Terms or our rights or obligations hereunder to our affiliates or in connection with a merger, acquisition or sale of all or substantially all of our assets.
f. Age Limit. The Services are only for people 18 years old and over (with additional limits that may be set forth in the "Supplemental Terms – Jurisdiction-Specific"). By using the Services, you confirm that you are over the relevant age specified herein. If we learn that someone under the relevant age specified above is using the Services, we will terminate that user’s account.
g. No Waiver. Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
h. Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. You are responsible for configuring your information technology, computer programs and platform to access our Services. You should use your own virus protection software.
i. Severability. If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of these Terms, and the remaining provisions of these Terms will continue to be valid and enforceable.
j. Trade Controls. You understand that your use of Services, providing input to and obtaining output via the Services, might be subject to the laws and regulations of export controls and sanctions laws (collectively "Trade Control Laws") where the generative AI models are hosted (including, without limitation, the United States) and where the input and output might occur, to the extent permitted by the applicable laws. You recognize that you are solely responsible for complying with all applicable Trade Control Laws. You represent and warrant that Services may not be used in or for the benefit of, or exported, re-exported, or transferred (a) to or within any country subject to comprehensive sanctions under Trade Control Laws; (b) to any party on any restricted party lists under any applicable Trade Control Laws that would prohibit your use of Services. You represent and warrant that you and your Plugins are not located in, under the control of, or a national or resident of any country embargoed by the U.S. government, or listed on any U.S. government sanctioned party list.
Supplemental Terms – Jurisdiction-Specific Indonesia. If you are using our Services in Indonesia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

• Accepting these Terms. By participating in the Services, you represent that you are at least 21 years of age or married or not under guardianship. If you are below 21 years old, you are not married or you are under guardianship, your account must be opened under the name of your parent(s) or guardian(s). Further, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s) unless you indicate otherwise. By consenting, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) all your actions in connection with your access to the Services; (ii) any fees or charges associated with your use of any of the Services (as applicable); (iii) your compliance with these Terms; and (iv) ensuring that any of your participation in Services will not, in any event, result in any violation of applicable laws and regulations relating to child protections. If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing the Services.
• Applicable Law and Jurisdiction. These Terms, their subject matter and their formation, are governed by the laws of Indonesia. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia or "BANI") located at Wahana Graha Lt. 1&2, Jalan Mampang Prapatan No. 2, Jakarta 12760 as at the date of these Terms. The arbitration shall be conducted in accordance with the Rules of BANI for the time being in force ("Rules"), which Rules are deemed to be incorporated by reference into this section except where such Rules conflict with the provisions of this section, in which event the provisions of this section shall prevail. The seat and venue of arbitration shall be Jakarta. The language of arbitration shall be English. We and you shall request the arbitrator to include in his/her award an authorization to the party in whose favor the award is issued to register at the relevant district court in Indonesia in accordance with Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution ("Arbitration Law"). We and you agree that the BANI arbitration award is final, binding and cannot be disputed by us or you. We and you hereby waive, to the fullest extent possible, any right to appeal or challenge any award, as well as any immunity or privilege that it may have in relation to the validity or enforceability of an arbitral award or any decision relating to the same. We and you also agree to waive the applicability of Article 48 of the Arbitration Law such that the arbitration needs to be completed within a specified timeframe.
• Limitation of Liabilities. No limitation of liabilities set out in Section 13 (Limitation of Liability) above shall be applicable to the extent any loss or damage is incurred by you as a result of our willful misconduct or negligence.
• Waiver. We and you expressly agree to waive and set aside our respective rights and obligations under any applicable laws in the event of any termination of these Terms to the extent that such law requires any judicial pronouncement for the termination of these Terms.
• Language. These Terms are prepared in the English language and Indonesian language. In the event of any inconsistency or different interpretation between the English text and Indonesian text, the English text shall prevail and the relevant Indonesian text shall be deemed to be automatically amended to conform with and to make the relevant Indonesian text consistent with the relevant English text. You acknowledge that you have read these Terms and understand the content of these Terms and that these Terms have been entered into freely and without duress. You agree that you will not use the provisions under Law of the Republic of Indonesia No. 24 of 2009 on Flag, Language, State Emblem and National Anthem or any of its implementing regulations to invalidate these Terms.

Mexico. If you are using our Services in Mexico, the following additional terms shall apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail. Input and Output. Notwithstanding Section 7 fourth paragraph above, the moral rights in connection with your Input shall not be waived, nor any portion thereof, on the understanding that the enforcement of such rights shall not affect in any manner the normal exploitation of the patrimonial rights in and over your Input, or any other right granted to SPRING (SG) PTE. LTD. Parties, in accordance with these Terms. Limitation of Liabilities. Notwithstanding Section 13 above, we shall only be liable for immediate and direct damages that derive from our willful or negligent misconduct once a Court resolution has issued a final and binding ruling.
Termination. Notwithstanding Section 14 above, except if a breach to these Terms arises, in the event we terminate your use of the Service or these Terms, or delete your account for any other reasons, we will notify you in advance, unless the notification is prohibited due to legal reasons or would reasonably be deemed to incur harm to you, third parties, SPRING (SG) PTE. LTD., us or our affiliates. Applicable Law and Jurisdiction. Notwithstanding Section 15 a. above, these Terms and their subject matter and formation, are governed by the Federal laws of Mexico. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by the competent Courts in Mexico City. Language. The Spanish version of these Terms shall take precedence, and this English version of the Terms exist for reference purposes only, in order to comply with the Mexican Consumer Protection Law. If you are under age 18, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed, discussed and agreed to these Terms, with you. Malaysia Any contract in respect of the usage of the Services is deemed concluded between yourselves and SPRING (SG) PTE. LTD. in [Singapore] and the laws of [Singapore] shall govern and prevail. Thailand. If you are using our Services in Thailand, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

• Accepting the Terms. By accepting these Terms or otherwise using the Services, you represent that you are at least aged 20 or above. If you are below the age of 20, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s). By consenting, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) all your actions in connection with your use of the Services, (ii) any fees or charges associated with your use of the Services (as applicable), (iii) your compliance with these Terms, and (iv) ensuring that any of your use of Services will not, in any event, result in any violation of applicable laws and regulations relating to child protection. If you are below the age of 20 and have not obtained consent from your parent(s) or legal guardian(s), you must cease accessing the Services.
• Language. These Terms have been prepared in the English language and Thai language. In the event of any inconsistency or different interpretation between the English text and Thai text, the English text shall prevail and the relevant Thai text shall be deemed to be automatically amended to conform with and to make the relevant Thai text consistent with the relevant English text

Vietnam. If you are using our Services in Vietnam, the following additional terms shall apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

• Accepting the Terms. By using the Services, you represent that you are at least 18 years of age or not under guardianship. If you are (i) below 18 years old or (ii) under guardianship, your account must be opened and managed by your parent(s) or guardian(s). Further, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s) unless you indicate otherwise. By consenting to these Terms, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) all actions in connection with your access to the Services, (ii) any fees or charges associated with your use of the Services (as applicable), (iii) your compliance with these Terms, and (iv) ensuring that any of your use of the Services will not, in any event, result in any violation of applicable laws and regulations relating to child protection. If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing the Services.
• Changes to these Terms or the Services. Notwithstanding the foregoing, if we notify you of any changes to these Terms through a notice on the Services or a push notification, such updated Terms will constitute a new binding agreement between you and us. For the avoidance of doubt, the updated Terms will supersede the existing ones, with the effective date provided in the notice or the push notification. Your continued access to or use of the Services after you have received the notice or the push notification constitutes your acceptance of the updated Terms. You agree that your continued access to or use of the Services can be made after you complete the reading and understanding of the whole updated Terms, and confirm that you have fully understood the updated Terms and that you (i) accept such updated Terms, and (ii) comply with them. If you have not done so, you must stop accessing or using the Services. We will not be responsible for any unauthorized use of the Services.
• Language. These Terms have been prepared in the English language and other language(s), including Vietnamese. In the event of any inconsistency or different interpretation between the English text and Vietnamese text, the English text shall prevail and the relevant Vietnamese text shall be deemed to be automatically amended to conform with and to make the relevant Vietnamese text consistent with the relevant English text.

European Union
If you are a resident of a European Union Member State, the following additional terms shall apply to your use and access to the Services. In the event of any conflict between the following supplemental terms (hereinafter the “Supplemental Terms”) and the provisions of the main body of these Terms (hereinafter the “Terms of Service”), the Supplemental Terms shall prevail.
We review content uploaded by our users proactively (through systems we have in place which detect illegal and harmful content, including content which may be in violation of these Terms or our Community Guidelines) and reactively (for example, on receipt of notice from users or authorities). To do this we deploy a combination of technology and human moderators.

• We use automated moderation technology to identify content that violates our Terms or Community Guidelines. This technology looks at a variety of signals across content, which may include, for example, keywords or images to detect potential violations.
• Human moderators work alongside our automated moderation systems to review and assess content that may violate our Terms or Community Guidelines. Our moderators undergo regular training on our content moderation processes and policies.

We may remove or restrict access to any content, including yours, if we reasonably believe (i) it is in breach of these Terms or our Community Guidelines or (ii) it causes harm to us, affiliates, our users or other third parties. In case of severe or repeated violations, we might also take account-level action, including suspending your access to certain features, or temporarily or permanently banning your account.
If you think we have made a mistake in removing or restricting your content or restricting or suspending your account, you can contact us via feedback@coze.com.